Contact Us

Alcon welcomes your questions and comments. Please select general inquiry below or call one of the telephone numbers found on this page. 

Contact Alcon

Alcon Canada is headquartered in Mississauga, Ontario and is home to our regulatory and government affairs staff, marketing and sales divisions, as well as customer service.

General inquiry

Product Concern / Feedback

Contact Lenses Packaged in Plastic Bags

It has come to Alcon’s attention that some consumers purchasing contact lenses from online retailers have received lenses in plastic bags instead of the manufacturer’s original packaging. Alcon Canada does not allow its products to be sold without the original packaging. If you have received any lenses outside of manufacturer approved packaging, please contact us at Product Concern/Feedback. Thank you.

Alcon Canada Customer Service

Contact us for inquiries regarding Alcon products.

Telephone Numbers:
English: 1-800-268-4574
French: 1-800-387-8184

Menu options:
1 - Vision Care
2 - Surgical

Surgical:
Monday - Friday
8:00 a.m. - 6:00 p.m. (Eastern Time)

Email:
East -
[email protected] Central -
[email protected] West -
[email protected]

Vision Care:
Monday - Friday
English
8:30 a.m. - 6:00 p.m. (Eastern Time)
French
8:30 a.m. - 5:00 p.m. (Eastern Time)
Email:
[email protected]

Technical Service Hotline

Contact us for repair, maintenance and technical assistance for your Alcon equipment.

Telephone Number:
1-800-268-3778 (1-800-COVERS-U)

Hours:
24 HRS, 365 Days per year

Email:
[email protected]

Hours:
Monday - Friday
8:00 a.m. - 5:00 p.m. (Eastern Time)

Alcon Medical Information

For information about Alcon products or medical data.

Telephone Number:
1-800-613-2245

Email:
[email protected]

Alcon Quality and Medical Complaints

To report a concern about the quality of an Alcon product or to report an adverse event.

Telephone Number:
1-800-613-2245

Product Concerns/Feedback

Alcon Accessibility Information

For requests related to our accessibility measures, alternate formats of documents or submitting an accommodation request:

Address:
2665 Meadowpine Blvd.
Mississauga ON.
L5N 8C7

Telephone Number:
+(905) 826‐6700

Email:
[email protected]