Go to main content.

Responsible Business Practices

Employees working in lab

We are committed to demonstrating integrity in everything we do. What we do at Alcon is critical to help people see better; how we conduct our business in the workplace, in the marketplace, and in society determines our success as a business. We believe in conducting our business fairly and ethically and in a manner consistent with all applicable legal and industry code requirements.


Code of Business Conduct

Our Code of Business Conduct (“Code”) serves as the foundation of our Integrity and Compliance program. Our Code defines what we stand for and how we conduct our business. All associates and members of the Board of Directors are expected to conduct company business consistent with the requirements of our Code.

Accessibility (AODA)

The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005. Its goal is to have a fully accessible Ontario by 2025. In order to achieve its objective, the AODA will establish accessibility standards in the areas of:
  • Customer Service Standard
  • Information and Communication Standard
  • Employment Standard
  • Transportation Standard
  • Design of Public Spaces Standard
Alcon Canada Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner. We will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (2005).

Alcon Canada Inc. has developed the “Customer Service Standards Policy”, “AODA Integrated Standards Policy” and a “Multi-Year Accessibility Plan” which outlines the actions we will put in place to improve opportunities for people with disabilities.

If you require an accessible format of any of these documents, have any questions pertaining to it or need to make an accommodation request, please notify Alcon Canada Inc. using the following contact information:

Email: [email protected]

Telephone: +(905) 826 – 6700

Address: 2665 Meadowpine Blvd., Mississauga ON L5N 8C7.

Ethics Helpline

As part of our robust speak-up culture, Alcon encourages and expects its associates to ask questions and report ethical concerns. Contact a member of management, Human Resources, Compliance, Legal, or the Alcon Ethics Helpline.
The Alcon Ethics Helpline is an independently managed, confidential online and telephone service available 24 hours a day, 7 days a week, in multiple languages. Concerns may be reported anonymously through the Helpline, where allowed under local law. For details about how to report, visit Alcon.Ethicspoint.com

Fighting Against Forced Labour and Child Labour in Supply Chains

Under the Fighting Against Forced Labour and Child Labour in Supply Chains Act (Canada) ("Act"), for the financial year ended December 31, 2023, Alcon Canada Inc. must report on the steps we have taken to prevent and reduce the risk that forced labour or child labour is used at any step of the production of goods we produce in Canada or elsewhere or import into Canada. We must also provide certain supplementary information required by the Act.

Medication Return Programs (HPSA)

As part of our commitment to responsible medication disposal, we are proud to support Medications Return Programs managed by Health Products Stewardship Association (HPSA). These programs provide a safe and convenient way for consumers to dispose of unused or expired household medications in an environmentally responsible manner.
To learn more about properly storing and handling pharmaceuticals or finding a collection location near you, we encourage you to visit the HPSA website at www.healthsteward.ca.