Technical Service
Your partners in patient care.
The goal of Alcon Canada technical service is to be considered outstanding by our customers. Our commitment is to the quality of our products and the service behind them. We have a full staff of experienced technicians who provide installation and service across Canada for all Alcon surgical and diagnostic equipment. Our objective is to maximize your equipment utilization, minimizing interruptions and inconvenience to your staff and patients. To realize this objective, we make this commitment beyond your instrument purchase:
To achieve optimal performance: Through system calibration, technical training, system updates and reliability upgrades.
To protect your investment: Through comprehensive service plans designed to fit your practice needs.
To eliminate unnecessary downtime: Through preventative maintenance and the use of loaner instruments. Alcon Canada also carries an extensive inventory of replacement parts.
To ensure a rapid response time: Our technicians are located in the major Canadian centres. To react quickly to our customers' needs, we provide 'on call' toll-free technical support with a 24-hour emergency response line:
1 - 800 - Covers U (1 - 800 - 268 - 3778)
E-mail: service.support@alconlabs.com
Technical Service at Alcon Canada offers the following service and training programs, designed to minimize your costs while ensuring maximum equipment utilization:
Technical Service Options
- Extended Service Agreement: 1 full year labour, travel time, and parts. Loaner diagnostic instruments provided free of charge.
- Preventative Maintenance Agreement: Including calibration, cleaning of optics, alignment, and lubrication of all mechanics.
- Service Agreement Discount: Applicable on multiple Alcon Systems instrument contracts.
- For more information, contact us: 1 - 800 - Covers U (1 - 800 - 268 - 3778)
Customers Training Options
Front Line Troubleshooting Training for our current product line.
Features and Benefits
| Guaranteed Service | Peace of mind |
| Renewable Warranty | During lifetime of instrument production |
| Transferable Contracts | Move with equipment |
| Service | Toll free call convenience |
| No Deductibles | No user fees |
| Quality of Repair | Restored to original manufacturer's specifications |
| Convenience | Local and international service support |
| Parts and Labour* | All costs covered |