In our state of the art Mississauga facility we are at your service and can assist you with:
- Fully bilingual Customer Service Representatives
- Order processing and tracking
- Product and pricing information
- Product availability
- Return Authorization numbers
- Expired product credits (for products that qualify) without the inconvenience of returning the product
Alcon How to Order Guide
By Telephone (Toll Free):
Your Customer Service and regional support team are ready to assist you from 8:00 a.m. until 5:00 p.m. Eastern Standard Time, Monday through Friday.
We offer telefax service. Fax your purchase order directly to:
Customer Service Department - (866) 826-1123
By Mail:Simply complete your purchase order and mail to:
Alcon Canada Inc.
Customer Service Department
2665 Meadowpine Blvd.
Mississauga, Ontario L5N 8C7
EDI (Electronic Data Interexchange):
Alcon offers and encourages the ease of automated EDI ordering to customers with compatible system configurations. Please ask your Customer Service Representative for additional details on EDI.
Automatic Order Scheduling Service:
We can schedule regular automated orders based on the interim dates most convenient for you. Ask your Customer Service Representative about the benefits of our standing order program.
After Business Hours, Holiday or Weekend Orders:
Please call: English: 1-800-268-4574 or French: 1-800-387-8184 and leave the following information on the recorder: (Your order will be processed the next business day.)
- Account number
- Company name and address
- Purchase order number
- Your name and telephone number
- Product number
- Any special shipping instructions
For service/repair on Alcon Surgical operating room, refractive or office-based instrumentation and accessories, please call Alcon Surgical Technical Service at 1-800-268-3778 (1-800-COVERS-U) twenty-four hours a day, seven days a week.