Customer Service

In our state of the art Mississauga facility we are at your service and can assist you with:

Fully bilingual Customer Service Representatives
Order processing and tracking
Product and pricing information
Product availability
Return Authorization numbers
Expired product credits (for products that qualify) without the inconvenience of returning the product

Alcon How to Order Guide

By Telephone (Toll Free):

English: 1-800-268-4574
French: 1-800-387-8184

Your Customer Service and regional support team are ready to assist you from 8:00 a.m. until 5:00 p.m. Eastern Standard Time, Monday through Friday.

By Fax:

We offer telefax service. Fax your purchase order directly to:
Customer Service Department - (866) 826-1123

By Mail:

Simply complete your purchase order and mail to:

Alcon Canada Inc.
Customer Service Department
2665 Meadowpine Blvd.
Mississauga, Ontario L5N 8C7

EDI (Electronic Data Interexchange):

Alcon offers and encourages the ease of automated EDI ordering to customers with compatible system configurations. Please ask your Customer Service Representative for additional details on EDI.

Automatic Order Scheduling Service:

We can schedule regular automated orders based on the interim dates most convenient for you. Ask your Customer Service Representative about the benefits of our standing order program.

After Business Hours, Holiday or Weekend Orders:

Please call: English: 1-800-268-4574 or French: 1-800-387-8184 and leave the following information on the recorder: (Your order will be processed the next business day.)

Account number
Company name and address
Purchase order number
Your name and telephone number
Product number
Quantity
Any special shipping instructions

Technical Support:

For service/repair on Alcon Surgical operating room, refractive or office-based instrumentation and accessories, please call Alcon Surgical Technical Service at 1-800-268-3778 (1-800-COVERS-U) twenty-four hours a day, seven days a week.